Privacy Policy

Introduction

Look, we get it - privacy policies can be a real snooze-fest. But this stuff actually matters, so we've tried to keep it real and straightforward. At Silvrÿth Quinthal Hotel, we're committed to protecting your personal information while making sure you get the best mountain retreat experience possible.

This policy covers everything from booking a room to signing up for our wellness newsletter. If you've got questions after reading through this, don't hesitate to reach out. We're here to help, not hide behind legal jargon.

What Information We Collect

Running a hotel means we need certain info to make your stay happen. Here's what we typically gather:

Personal Details

Your name, email address, phone number, mailing address - the basics. We need these to confirm your reservation and keep in touch about your booking. Sometimes we'll also ask for your date of birth, especially if you're booking spa services or hitting the bar.

Payment Information

Credit card details, billing address, and transaction history. Don't worry though - we use secure payment processors and don't actually store your full card numbers on our servers. That'd be asking for trouble.

Stay Preferences

Things like room preferences, dietary restrictions, accessibility needs, or if you're celebrating something special. This helps us personalize your experience and make sure everything's just right when you arrive.

Communication Records

Emails, phone calls, chat messages - basically any time you've reached out to us or we've contacted you. We keep these to improve our service and resolve any issues that might come up.

Website Activity

Browser type, IP address, pages you visit, how long you hang around - standard website analytics stuff. Helps us understand what's working and what needs fixing on our site.

How We Actually Use Your Info

We're not in the business of hoarding data for no reason. Here's what we do with the information you share:

Process your bookings - Pretty obvious, but we need your details to confirm reservations, send you confirmation emails, and handle check-in/check-out.
Payment processing - Gotta make sure transactions go through smoothly and handle any refunds or billing questions.
Personalize your stay - Remember your favorite room? That mountain-view suite you loved last time? We keep notes so we can make your next visit even better.
Customer support - When you reach out with questions or concerns, we pull up your info to help faster and more effectively.
Marketing communications - If you've opted in, we'll send you updates about special offers, seasonal packages, and what's new at the resort. You can opt out anytime.
Improve our services - Analyzing trends and feedback helps us figure out what's working and what needs improvement.
Legal compliance - Sometimes the law requires us to keep certain records. We're not thrilled about it either, but it's part of running a legitimate business.
Security purposes - Protecting against fraud, unauthorized access, and keeping both you and us safe.

Who We Share Your Data With

We're not selling your info to random third parties - that's not our style. But running a full-service resort means working with some trusted partners:

Payment Processors

Companies like Stripe or Square that handle the technical side of payments. They've got their own strict security standards to follow.

Service Providers

Our booking system provider, email marketing platform, website hosting company - the behind-the-scenes tech folks who help keep everything running. They only get access to what they need to do their job.

Activity Partners

If you book outdoor adventure tours through us, we'll share relevant details with our tour operators. They need to know who's coming and any special requirements.

Legal Requirements

If we're legally obligated to share information (like a court order or government request), we will. But we'll always verify it's legitimate first.

Business Transfers

If the hotel ever gets sold or merged with another company (not planning on it, but you never know), your data would transfer to the new owner. They'd still have to follow this policy though.

Cookies & Tracking Technologies

Yeah, we use cookies - and not the chocolate chip kind. These little bits of code help our website work better and remember your preferences.

Types of Cookies We Use:

Essential Cookies - These keep the site functional. Can't really turn these off without breaking stuff.
Analytics Cookies - Help us see how visitors use the site so we can make improvements. We use Google Analytics for this.
Preference Cookies - Remember your settings and choices, like language preferences.
Marketing Cookies - Track your activity to show you relevant ads. You can disable these if you want.

Most browsers let you control cookies through settings. Just know that blocking all cookies might make the website a bit clunky to use. Your choice though.

Your Privacy Rights

You've got rights when it comes to your personal data. Here's what you can do:

Access Your Data

Request a copy of all the personal information we have on you. We'll send it over in a readable format.

Correct Inaccuracies

Got the wrong email on file? Name spelled weird? Let us know and we'll fix it right away.

Delete Your Data

Want us to erase your information? We can do that, except for stuff we're legally required to keep.

Opt Out of Marketing

Don't want our promotional emails anymore? There's an unsubscribe link in every message, or just tell us directly.

Restrict Processing

Limit how we use your data in certain situations. We'll walk you through what's possible.

Data Portability

Take your data to another service. We'll provide it in a format that's easy to transfer.

To exercise any of these rights, shoot us an email at reservations@silvrythquinthal.info or give us a call. We'll get back to you within 30 days, usually much sooner.

How We Keep Your Data Safe

Security's a big deal around here. We've invested in proper protections to keep your information locked down:

Encryption - All data transmission uses SSL/TLS encryption. That's the little padlock you see in your browser.
Secure servers - Our databases are hosted on secure servers with restricted access. Not just anyone can waltz in and grab data.
Regular updates - We keep all our systems patched and up-to-date to protect against known vulnerabilities.
Staff training - Our team knows how to handle personal data properly. We don't leave guest lists sitting around or share login credentials.
Access controls - Only employees who actually need access to your data get it. Everyone else is locked out.
Regular audits - We review our security practices regularly to make sure we're staying ahead of potential threats.

That said, no system is 100% bulletproof. If we ever experience a data breach that affects you, we'll let you know right away and explain what happened and what we're doing about it.

Children's Privacy

Our website and services aren't directed at kids under 13. We don't knowingly collect personal information from children without parental consent. If you're a parent and think we might have info about your child, please reach out and we'll delete it ASAP.

For guests under 18 staying at the hotel, we only collect information necessary for their stay and always through a parent or guardian.

Updates to This Policy

Things change - new laws get passed, we add new services, technology evolves. When we update this privacy policy, we'll change the "Last updated" date at the top and notify you if the changes are significant.

We'll send an email to our mailing list about major updates, and we might show a notification on the website too. Worth checking back here occasionally if you're curious.

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